How to Make a Call
Changing your callback number
Personal Greetings
Speed Dial Numbers

Click here to download a PDF of these instructions.

How to Make a Call
The following steps describe how to place phone calls using your United World Telecom account.

1. Dial your personal access number (this is emailed to you when you sign up). Hang up immediately at the first ring. You will not be charged for this call because it does not connect. Wait a moment for the computer to call you back (usually 10 - 15 seconds). Answer the phone – the computer says "Please dial your phone number followed by the # key.
2. Dial 011 followed by the country code, area code and the number you wish to call, followed by #. The computer will say "Please wait while we dial your phone number"
   Note: For calls to USA, Canada and Caribbean do not enter 011, start with country code 1, then area code…..
3. At the end of your call, press ### to make another call.
   

Tips

1. If you make a dialing mistake, press ###. The computer returns you to the " Please dial your phone number followed by the # key "
2. If you have a mobile phone enter your personal access number into the directory and use this to trigger your callback even to your landline (you will not be charged for the call as it does not connect)
3. To access your account info or change your callback number on the Internet log on to http://www.uwtservices.com/Di_CBack.asp.
4. To reach UWT Customer Service, call directly by dialing +1-561-276-7156.
5. To use callback in a hotel you need to set up a personal greeting first (to see instructions for this click here)

Changing Your CallBack Number
Using the Internet

1. Click on http://www.uwtservices.com/Di_CBack.asp and enter the Access Number, 10 or 15 Digit PIN (depending on the service) for which you want to change the number and your Password.
2. Change the number in the third column on your right.
3. Submit and Done!

Using the Phone
From Your Present Callback Location
Change your location number at any time by calling Customer Service at
1-561-276-7156 or change it yourself by following these instructions.

1. Dial your access number, and hang up at the first ring
2. Wait for your callback and pick up the receiver.
3. Press * 2 3
4. When prompted, enter your PIN (this is the minimum protection imposed UWT) followed by the # sign
5. When prompted, enter the number where you would like to be called back FOLLOWED BY THE # KEY (this will be your new callback number until you change it again)
   For a number in the US, Canada or Caribbean, enter 1-Area Code-Phone-Number #
   For a number anywhere else in the world, enter 011-Country Code-Number #
6. The computer will repeat the number you have just entered.
7. If the number entered is incorrect, press 3 and re-enter your new callback number.
8. If the number entered is correct and you have an extension that the server should dial after your number, press 1 and enter it followed by the # key.
9. If the number entered is correct and you do not have an extension, save it by entering 2.
10. Hang up or make a call by dialing your destination number followed by the # key.

From A New Location
(From the location where you would now like to receive your callback ie a new hotel)

1. Dial the Global IVR Access Number (+1 305 406 0899) and wait for the computer to answer – this is a toll call.
2. Enter the last 7 digits of your access number (the digits after 305) followed by # sign
3. Enter your PIN number followed by #
4. Enter 3
5. When prompted, enter the new number where you would like to be called back FOLLOWED BY THE # KEY (this will be your new callback number until you change it again)
   For a number in the US, Canada or Caribbean, enter 1-Area Code-Phone-Number #
   For a number anywhere else in the world, enter 011-Country Code-Number #
6. The computer will repeat the number you have just entered.
7. If the number entered is incorrect, press 3 and re-enter your new callback number
8. If the number entered is correct and you have an extension that the server should dial after your number, press 1 and enter it followed by the # key.
9. If the number entered is correct and you do not have an extension, save it by entering 2.
10. Hang up. You can request a callback from your new location by dialing your access number.

Personal Greetings (for use in hotels)
Normally when you receive your callback you hear a greeting message that says “Please dial your phone number followed by the # key". This greeting can be changed or personalised and used to automatically ask a hotel operator to connect a callback call to your hotel room.

Recording a Personal Greeting
From your callback location

1. Dial your access number, and hang up at the first ring
2. Wait for your callback and pick up the receiver.
3. Press * 2 5
4. If this is the first time you have recorded a personal greeting, you will be prompted to enter a 7 digit code which should be your access number (different from your PIN) (do not enter the # sign).
5. For confirmation, re-enter this 7 digit code. The number will be repeated by the computer.
6. Press 1 to Save, 2 to replay, 3 to change/modify
7. Press 5 and record your personal greeting after the beep. (eg “Hi, Please can you connect this call to the guest staying in room number 222. Thank you. “) End your recording by pressing the # key
8. Press 1 to Save, 2 to replay, 3 to change/modify
9. To delete your personal greeting NOW press 6. To delete the greeting from a new session, please see instructions below.
10. Hang up or make a call by dialing your destination number followed by the # key. Hang up.

From any phone
(Using this method you will have to pay for a toll call to UWT's Global IVR Access Number in the USA)

1. Dial the Global IVR Access Number (+1 305 406 0899) and wait for the computer to answer.
2. Enter the last 7 digits of your access number (the digits after 305) followed by # sign
3. Enter your PIN number followed by #
4. Enter 5
5. Continue with steps 6 to 10 above.

Deleting a Personal Greeting

1. Dial your access number, and hang up at the first ring
2. Wait for your callback and pick up the receiver.
3. Press * 2 6
4. Hang up or make a call by dialing your destination number followed by the # key.

Please note that when you personalise your greeting this is the greeting that you will hear when you answer the callback call. When you hear this greeting please enter the number that you wish to call followed by the # key even if for example it is asking you to “transfer the call to room 404.”

Speed Dial Numbers
For a faster connection to your most frequently called numbers, our system allows you to pre- record 99 numbers (speed dial numbers).
To record speed dial numbers:
Using the Internet

1. Click on http://www.uwtservices.com/Di_CBack.asp and enter the Access Number, 10 or 15 Digit PIN (depending on the service) for which you want to change the number and your Password.
2. Change the speed dial numbers
3. Submit and Done

Commands List and Description
### Cancel - use if you make a mistake
### To place another call