What are the rates for international calls?
UWT offers outstanding rates worldwide. Please click here to view our rates.

Do your rates have peak and off peak times?
No - all rates are applicable 24 hours per day 7 days per week.

Do I need any special equipment to use UWT Callback?
All you need to use UWT callback is a connected and working telephone - either landline or mobile.

Do I have to sign up for any commitment or pay a fixed monthly fee?
No term, monthly fee or usage commitment is required. At any time, you can use either your local telecommunications provider or the system from United World Telecom. If you don’t use the service for a period of 4 months your account will be disconnected by UWT.

What kind of line quality do UWT offer?
The line quality is excellent and can be used for voice, fax or data lines. There is no delay or interference.

How do I change my callback location?
You can change the number that UWT calls back either via the phone or using the internet at any time. Click here to find out how.

In addition you can have up to 4 callback access/trigger numbers. These can be set to callback different numbers for example:

Do I pay any connection fee when making a call?
You pay for a minimum of 30 seconds and then per 6 seconds segment thereafter.

How Do I sign up?
UWT provide a secure online signup page. Click here to sign up. UWT will arrange for your unique telephone number (your access or trigger number) in the US and email you with all the details on how the system works. This normally takes 2-3 working days. Alternatively if you would prefer to submit your application by fax you can download the application form (click here), complete it and fax it to UWT.

Can I use callback if I am staying in a hotel?
Yes you can - If the telephone at which you wish to be called back is in a hotel, or connects through a manual switchboard, you can record a message asking the switchboard operator to connect the call to your room or office. Click here for instructions on how to set this up.

How do I pay for my calls?
United World Telecom will debit your Visa, MasterCard, American Express or JCB card on a monthly basis. Invoices may be sent by airmail or email (but we recommend email as there is a USD 2 charge for airmail). Monthly invoices include a detailed breakdown of all calls made during the period. You can also prepay your UWT account - see below for details.

Can I prepay my account and not use a credit card?
You can prepay your account - click here for details.

Can I use this system from my mobile phone?
Yes - just set your mobile phone number as the callback number. Please note that calls to mobile phones are generally more than calls to a landline in the same country. However, UWT's rates are likely to be significantly less than the international rates offered by your mobile phone provider.